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Nuisance and Scam Calls

Postiwyd gan sean123 o Caerdydd - Cyhoeddwyd ar 04/06/2015 am 13:41
4 sylwadau » - Tagiwyd fel Addysg, Amgylchedd, Pobl, Gwaith a Hyfforddiant

  • The Call

I am sure many of you receive calls mostly every day from call centres trying to sell you stuff, or asking if you would like to claim compensation for an accident that you haven’t even had, but isn’t it just really annoying? In this article, I investigate why we receive so many of these calls, so keep reading to find out and to learn about how one woman was tipped over the edge when they were overloaded with this kind of calls. 

The classic nuisance caller is employed by a call centre that has been hired by a company to ring loads of people up in the phone book to try and sell stuff. Yes, that’s right, the person who rings you up to sell you something might not even be working for the company they are trying to sell for! Isn’t this stupid?! It is estimated by The Telegraph that over 30 million people have been called or texted about claiming PPI and 98% of them did not give permission to be called. I get calls everyday from annoying companies trying to sell stuff and I must say that it is b----y annoying! It really is. Especially when you answer the phone and the person on the other end hangs up. This is known as ‘cold calling’: when you pick up the phone and within a few seconds the line goes dead. This is because, in call centres, the system will automatically call loads of phones and the workers have to just press a button on their computer to accept a random call. Sometimes, too many phones are rung and not enough workers can answer them so the line will just go dead. Scam calls we have all heard of, and the ones that happen to us the most are stupid hackers claiming to be from Microsoft ringing us up when we are in the middle of having tea. Now let me tell you this; Microsoft NEVER rings people up about their computers. One, because it is impolite, and two, they do not have access to stuff like that. So whenever someone calls you claiming to be from Microsoft, it will always be a scam unless you have arranged to be called by someone like a technical support agent. I have experienced this many times but today I received a totally different scam. Someone claiming to be from TalkTalk (I am with them for Internet) rang my landline number really early in the morning and I answered it thankfully because if any of my family had answered, they probably would have fallen for the scam. Now, being myself, I like to play along with this kind of thing so I did, and it did seem quite legitimate. I asked the man on the other end of the line if he could verify the account holder’s name (my mother’s) and he gave the correct name. He also gave the account number, which, after checking once the call had ended, was incorrect. He asked me to go on my computer and open software called ‘Run’ (they always ask you to do this so it was no shock to me when he asked me this. In fact, I already had the ‘Run’ window open!). Then he asked me to type in ‘eventvwr’, which opens this window where it comes up with loads of errors. This is perfectly normal for a computer but he claimed that it was bad. I knew though, that it was a load of s--- really because he was ringing up about my Internet having issues and the page he asked me to bring up was about my computer! To cut a long story short, he asked me to download software so he could try to hack my computer and I hung up the phone. He actually had the cheek to ring me back and ask me why I hung up. I rang up TalkTalk and they checked to see if they made any calls and they said no, it was a scam. Luckily, I knew it was, but a lot of vulnerable people fall victim to this all the time and it costs them lots of money to try to get their computers fixed once it has been hacked. All that the scammers are looking for is personal data so they can try to hack your accounts such as Amazon and eBay (if you are logged in on your computer) but now that I have told you, there is nothing to worry about. If you get a call from someone claiming to be from somewhere, hang up. But if you’re like me and you like a bit of fun, play along with it but never download anything they tell you. More often than not, companies will never ring you up like that. 

On to the story of a poor lady who was bombarded with nuisance calls: 92 year-old Olive Cooke was receiving a different type of annoying call, calls from charities asking for money. She had direct debits to 27 charities and she finally had enough when she committed suicide by throwing herself off the Avon Gorge in Bristol. She was receiving up to 290 begging letters a month and before she died, she told family and friends that she ‘couldn’t give any more’. It is such a shame that stuff like this has to happen just because people are getting greedy, because that is all it is: greed, greed and more greed.

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4 CommentsPostiwch sylw

sean123

sean123

Rhoddwyd sylw 11 mis yn ôl - 5th June 2015 - 07:43am

Little Update: I had another scam call from talk talk and the number was not withheld so I reported it to them and they are investigating. Also, they now offer a free service that blocks all withheld numbers on your phone which I have now enabled on my landline.

SamuelPatterson

SamuelPatterson

Rhoddwyd sylw 11 mis yn ôl - 5th June 2015 - 10:11am

My dad once kept one of these irksome folk on the phone for over 45 minutes. 'Twas amusing to say the least.

Though with regards to the whole not being given permission to call us; do people need permission to call us? I mean, isn't the whole point of having a phone so that you can contact people and be contacted by people? It would be rather silly them having to get in touch with you another way just to get your permission to contact you.

sean123

sean123

Rhoddwyd sylw 11 mis yn ôl - 6th June 2015 - 08:59am

SamuelPatterson, I didn't mention not being given permission to be called. I did however in my first comment say that they do anonymous caller barring which they obviously do because a lot of people like me would want to use that service. Unless someone calls me from abroad, then all the other calls I get are from call centres trying to sell me something. Are you suggesting that you like being woken up really early in the morning or being disturbed when eating dinner when someone calls you?

SamuelPatterson

SamuelPatterson

Rhoddwyd sylw 11 mis yn ôl - 8th June 2015 - 19:22pm

"It is estimated by The Telegraph that over 30 million people have been called or texted about claiming PPI and 98% of them did not give permission to be called."

You kinda totally did mention it.

Which part of my comment leads you to believe I like being woken up really early in the morning or being disturbed when eating dinner when someone calls me?

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